Refund policy
Refund & Return Policy — Volahi
Last Updated: 04-09-2026
At Volahi, we want you to love what you order. If something isn't right, this policy explains how returns and exchanges work.
1. Eligibility for Returns
You may request a return or exchange if:
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The request is made within 7 days of delivery.
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The product is unused, unwashed, and in its original condition.
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All original tags, packaging, and invoices are intact.
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The product is not from our list of non-returnable items mentioned in Section 2.
We reserve the right to refuse a return if the item shows signs of use, washing, damage caused after delivery, alteration, or tampering.
2. Non-Returnable Items
The following items cannot be returned or exchanged, unless they are defective or incorrect:
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Innerwear, socks, and other hygiene-sensitive products.
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Items marked "Final Sale" or purchased during clearance/liquidation sales.
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Customized or made-to-order products.
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Products without original tags or packaging.
3. Damaged, Defective, or Wrong Item Received
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery at support@volahi.com.
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Share your order number along with clear photos/videos of the product and packaging.
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Our team will verify the issue.
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If the issue is confirmed, we will offer a free replacement or exchange, subject to availability. If the replacement is unavailable, store credit may be provided.
Volahi will cover the return shipping costs in cases involving damaged, defective, or incorrect items.
4. How to Initiate a Return
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Email support@volahi.com or use the "Returns" section on our Site with your order ID.
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Our team will confirm eligibility and share pickup/drop-off instructions.
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Pack the item securely with all original tags, packaging, and invoice.
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Once we receive and inspect the item, we will process the approved exchange or store credit, as applicable.
Return shipping charges for reasons other than receiving a damaged, defective, or wrong item — such as size or preference issues — may be the customer's responsibility, unless Volahi offers free returns as part of a promotion.
5. Store Credit
Volahi does not offer monetary refunds for returned products.
For eligible returns where an exchange is not possible, we may provide store credit instead.
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Store credit will be issued after the returned product is received and successfully inspected.
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Store credit can be used towards a future purchase on the Volahi website.
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Store credit is not redeemable for cash or transferable to another person.
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The value of the store credit will be based on the eligible amount approved by Volahi.
6. Exchanges
We currently offer exchanges for:
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Size issues, subject to stock availability.
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Defective or wrong items received.
If your desired size or replacement product is unavailable, we may provide store credit instead.
Exchange requests are subject to the eligibility requirements stated in Section 1.
7. Order Cancellations
Orders can be cancelled before they are shipped.
Once an order has been shipped, cancellation is not possible. You may initiate a return after delivery, subject to this policy.
To cancel an order, contact us immediately at support@volahi.com with your order number, or use the "Cancel Order" option on your account, if available.
For eligible cancelled orders, any applicable amount will be processed according to Volahi's applicable cancellation terms and payment-processing timelines.
8. Late or Missing Store Credit
If you have been informed that store credit has been issued but it has not appeared in your account:
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Check your Volahi account and email for the store-credit confirmation.
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Allow the stated processing period to pass.
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If you still cannot locate the store credit, contact us at support@volahi.com with your order ID.
9. Shipping Costs
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Original shipping charges, if any, are non-refundable.
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For returns due to size or preference, return shipping costs are the customer's responsibility unless otherwise stated during a promotion.
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For damaged, defective, or incorrect items, Volahi will cover the applicable return shipping costs.